Daktela UK and 186Kloud Partner to Deliver Cutting-Edge Omnichannel Cloud Contact Centre Solutions for Businesses

Daktela UK, a leading provider of cloud-based contact centre solutions, and 186Kloud, a trusted technology advisor, announced their partnership today that will revolutionise customer experience communications for businesses across the UK.

The partnership between Daktela UK and 186Kloud brings together two industry leaders, enabling 186Kloud to provide its European technology partners with leading-edge technology and greater differentiation in a competitive marketplace. Daktela’s powerful communications solution integrates voice, video, messaging, and collaboration tools into a single platform – with added features of intelligent voice, chat and mail bots and ChatGPT that will enable businesses to streamline their communications, enhance their customer experience, and increase productivity.

“We are excited to partner with 186Kloud to offer a comprehensive, all-in-one communications solution to businesses across the UK,” said Steve McSherry, Country Manager of Daktela UK. “With our cloud-based contact centre solutions and 186Kloud’s expertise in business communications, we are well-positioned to help businesses transform how they communicate with their customers and employees.”

Daktela’s communications solution offers businesses a wide range of features, including:

  • Voice and video calling
  • SMS and Social Media messaging
  • Screen sharing and collaboration tools
  • Contact centre functionality, including intelligent routing, call recording, and analytics
  • Integration with popular business applications, including Microsoft Teams, Salesforce, Hubspot
  • Intelligent AI Voicebots, Mailbots and Chatbots
  • New ChatGPT features

“We are thrilled to partner with Daktela UK to offer a powerful, all-in-one communications solution to our partners across the UK,” said Stephen Hackett, CEO of 186Kloud UK. ” Customers and partners are demanding innovation, and Daktela is leading the way. With our combined expertise and technology, we are confident that we can help businesses enhance their communications and improve their overall customer experience.”

The Daktela UK solution is available immediately to all 186Kloud Partners across the UK. To learn more about the partnership opportunity, please visit www.186kloud.com/daktela-uk.

About Daktela
Daktela UK is a leading provider of cloud-based contact centre solutions. With over 15 years of industry experience, they offer a wide range of contact centre solutions, including cloud-based contact centre software, omnichannel communication tools, and AI-powered chatbots. For more information, please visit www.daktela.co.uk.

About 186Kloud
186Kloud Ltd launched into the market at the start of 2021 as a multi-vendor technology ecosystem that helps IT sales businesses address, understand, and take the vendor and technologies into their customer engagements for successful business outcomes. Their engagement programmes are aimed at partners, from the most experienced who need access to the most extensive vendor portfolio in the market to new industry entrants who may need close business development, mentoring, guidance, market activation and customer opportunity support. For more information, please visit www.186kloud.com.