Episode 2: Vonage
In the second edition of the Straight Outta the Office series, we spend time with Adam Wilson of Vonage, learning about how their native Salesforce integrated Unified communications service helped out with a couple of interesting customer requirements during the 2020 pandemic outbreak. Plus we learn about how Vonage also integrate seamlessly with Microsft Teams and how Teams benefits from a UC carrier like Vonage to be a true collaboration and external telephony application.
Finally, hear about how Vonage is starting to deploy video in customer contact centre services, a feature that is set to quickly become a hot topic of contact centre conversation!
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