Tek Talk with Dialpad – Dialpad AI

Learn how Dialpad is integrating Generative AI into its Contact Centre as a Service (CCaaS) proposition — helping teams improve agent performance, reduce after-call work, and elevate customer experience with real-time intelligence.

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About Dialpad

Dialpad is an AI-powered customer communications platform that unifies calling, messaging, meetings, and contact centre capabilities—built to support hybrid work and modern customer engagement.

With real-time AI features like live transcription, agent assist, coaching, and analytics, Dialpad helps teams move faster, improve outcomes, and deliver better experiences across every conversation.

For more information, visit the Dialpad landing page .

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