Flip CX: Elevating Retail Customer Experience through Conversational AI

A Strategic Vendor Partner of 186Kloud

At 186Kloud, we align with partners that redefine what’s possible — and Flip CX is no exception. As a leading force in voice automation for retail brands, Flip CX transforms the way businesses interact with their customers, using cutting-edge conversational AI to create seamless, intelligent, and revenue-generating phone experiences.

Together, we empower our clients with solutions that not only improve operational efficiency but unlock entirely new avenues for customer satisfaction and brand loyalty.

Why Flip CX?

Born for Retail, Built for Impact

Flip CX isn’t a generalist tool retrofitted for eCommerce — it’s purpose-built for the specific needs of retail brands. From order tracking to returns, store queries to customer service handovers, Flip handles your most frequent call drivers with precision and flair, solving up to 80% of inbound phone calls instantly.

Always-On, Instantly Responsive

With Flip CX, your phone line becomes a 24/7 conversion engine. Customers are guided through common scenarios with human-like natural language understanding, getting accurate, branded answers in seconds — no queues, no hold music.

No Agents? No Problem.

Unlike traditional IVRs or rigid bot menus, Flip delivers real conversations. Their proprietary voice AI doesn’t route; it resolves. When human intervention is required, Flip hands off seamlessly to your team — whether internal or outsourced — preserving context and reducing handling time.

What Makes Flip CX Different?

Retail-Specific Intelligence

Flip CX’s models are fine-tuned for the retail sector. This ensures higher accuracy, faster training, and better customer outcomes from day one.

Designed for Conversion, Not Just Containment

Flip doesn’t just deflect tickets — it drives revenue. By guiding customers to actions like “Track My Order” or “Update My Subscription” in a personalised way, Flip CX enhances the lifetime value of every caller.

Rapid Deployment with No-Code Flexibility

Go live in weeks, not months. Flip CX integrates easily with eCommerce platforms, CRMs, and OMS tools. Their no-code dashboard means teams can update flows without IT dependencies.

Transparent Insights & Continuous Optimisation

See what your customers are asking for — and how Flip is performing — with real-time reporting. Every interaction feeds back into the system, driving smarter automation over time.

Flip CX + 186Kloud: A Future-Focused Partnership

At 186Kloud, we see Flip CX not only as a vendor, but as a strategic partner accelerating the future of AI-enabled customer service. Together, we’re helping brands:

  • Increase NPS and CSAT scores

  • Lower support costs

  • Boost operational agility

  • Reduce agent burnout

Whether you’re scaling D2C operations or enhancing post-purchase engagement, Flip CX delivers measurable outcomes — fast.

Ready to Automate Customer Experience at Scale?

Speak to your 186Kloud account lead today to discover how Flip CX can elevate your retail phone experience.

Your customers are calling. Flip answers — brilliantly.

<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Flip CX’s services at your customer’s fingertips.

or get in touch by email [email protected] or +44 0203 997 1600