About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Every company is in the people business

Make your customer feel remembered, heard and understood. This is the foundation of an empathetic customer experience — delivered through Experience as a Service®. Give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.

While it’s enabled by technology, Experience as a Service doesn’t happen through technology alone. It’s also an engagement you make across the organization for the good of your customers, your employees and your business. This creates a connection that builds trust and earns customer loyalty across interactions and time.

Enterprise

Global enterprise call centers have complex needs when it comes to communication channels and deployment options. Brands must provide timely, world class customer care across channels, geographic regions and business disruptions, such as COVID-19.

Deliver superior customer experiences and digital transformation at any scale. The right enterprise cloud call center enables you to deliver seamless omnichannel support from a single, open technology platform. A true partner will walk you through the process — from training to mastering specialized skills.

  • Personalised experiences

    Consumers demand excellent service. Today’s call center employees expect dedicated support, too. Deliver personalized experiences across channels and devices to create better experiences. Use interactive, detailed views and the right tools to make every moment count.

  • Simplified technology stack

    Accelerate your digital transformation and speed up time-to-value. A modern cloud architecture sets the foundation for a more simplified tech stack. With a single call center solution, you can finally say goodbye to disparate tools and multiple interfaces.

  • Flexibile cloud architecture

    Customize your contact center platform by integrating your favorite systems and powering new connections among applications. Build a solution tailored to your needs with a solid platform foundation, open APIs and hundreds of available integrations.

Small business

Your small- or medium-sized business (SMB) contact center faces increasing pressure to do more with less. Customers expect consistent and seamless service, as well as new digital options. But multiple disjointed systems make it difficult to meet these demands. And a few bad experiences can drive existing customers away for good.

The Genesys CloudTM platform makes it easy for companies like yours to keep customers satisfied and coming back for more. You’ll get integrated voice and digital channels in a single interface, time-saving automation and artificial intelligence (AI) capabilities, an intuitive agent experience, real-time reporting — and a cloud-native solution that scales with your needs.

 

<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Genesys services at your customer’s fingertips.

or get in touch by email [email protected] or +44 0203 997 1600