Glia + 186Kloud: Orchestrating the Future of Digital Customer Experience

Strategic Technology Partnership to Redefine Customer Engagement

186Kloud is proud to partner with Glia, a pioneering force in Digital Customer Service (DCS). Together, we empower financial institutions to transform how they engage with customers—moving beyond traditional support to create seamless, real-time digital interactions that drive satisfaction, retention, and operational efficiency.

As a strategic vendor partner, Glia supports 186Kloud’s mission to deliver future-ready technology stacks to banks, credit unions, and fintech companies looking to stay ahead in a digitally-native world.

Why Glia?

Glia’s Digital Customer Service platform is purpose-built to address the complexities of today’s customer expectations—offering a single, unified interface that eliminates the limitations of legacy systems and fragmented channels.

Core Value Propositions:

  • Channel-Less Architecture: Move fluidly across chat, voice, video, and co-browsing without ever leaving the digital experience.

  • Embedded Engagement: Proactively assist users directly within your digital applications—no redirects, no apps, no downloads.

  • Efficiency at Scale: Reduce handle times, improve first-call resolution, and lower support costs with intelligent routing and automation.

What Makes Glia Unique?

Unlike traditional contact center solutions, Glia delivers a Digital-First, Human-Enhanced approach that bridges AI and agent-led interactions in real time. Here’s how Glia differentiates in the market:

Innovation-Driven Features:

  • CoBrowsing: Visual guidance that lets agents collaborate with customers directly in their browser to solve issues faster.

  • AI Management Layer: Seamlessly orchestrate bots and human agents across channels without the complexity of channel-specific bots.

  • Operator Console: A unified workspace that empowers agents with real-time insights and cross-channel context.

  • Voice Integration (Glia Call Center): Cloud-native, context-rich voice solution fully integrated into the DCS stack.

Real Results, Real Impact

Glia’s solutions have helped hundreds of financial institutions:

  • Increase NPS and CSAT scores by delivering proactive, contextual support.

  • Reduce abandonment rates and improve digital conversion metrics.

  • Streamline contact center operations through intelligent automation.

Better Together: 186Kloud + Glia

Through this partnership, 186Kloud and Glia are combining expertise to deliver full-spectrum DCS solutions—from discovery to implementation and beyond.

Whether you’re modernizing your customer support stack, integrating AI into digital workflows, or launching a digital branch experience, Glia is a foundational piece of your transformation strategy.

Let’s Connect

Want to see how Glia fits into your digital transformation roadmap?

Contact your 186Kloud account executive or click below to explore a demo and roadmap session with our solution architects.

<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Glia’s services at your customer’s fingertips.

or get in touch by email [email protected] or +44 0203 997 1600