About Ivinex

Ivinex is the ultimate all-in-one platform. While most companies come to us looking for our sales CRM or service CRM applications, they quickly see that Ivinex gives them everything they wanted but could not do with other products.

Our mission and values

At Ivinex, we are focused on bridging the contact center and CRM worlds. We want your agents and customers to have the best experience possible. That is why we continue to work hard and push ourselves to create products that will be innovative, intuitive, and help you get the results you are looking for.

Our UUE is what you have been missing

Powered by a single pane of glass, our Unified User Experience (UUE) gets the right data on one screen. Get rid of all the apps and screens. Give your agents a customizable view on one screen with one location for all of their tools.

What sets Ivinex apart

Free your agents from the burden of information hunting, categorizing tickets, routing calls, and other low-value tasks. Help them focus on tasks that provide value to the customers and the business. With our UUE you will empower your agents to have more productive interactions with your customers.

Ensuring compliance and trust in data security

With our unwavering commitment to data security and regulatory compliance, Ivinex proudly achieves SOC2 compliance and secures AWS FTR approval for our UUE product. Trust our trusted solutions for a worry-free and compliant business experience. Safeguard your data with confidence.

What happens behind the scenes

We have partnered with the dialers and created an API Hub so that your users can have everything they need at their fingertips.

When you combine Omni-channel interactions with your customer database into one screen that guides your user experience, you get what we call the Unified User Experience (UUE).

Guided ticketing

Now your users can take a call, respond to an email, or live chat with a customer and create a support ticket without ever changing screens.

The process is simpler and easier than ever before. We want to provide you and your agents with the best tools available.

Guided scripting

With our “no-code” drag and drop scripting tool, you can take your scripting to the next level. After taking a call and for each step in the process that follows, you can decide what the agent sees on their screen and how the data behaves. All of this is done without your agent ever having to leave their screen or switch applications.

<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Ivinex services at your customer’s fingertips.

or get in touch by email [email protected] or +44 0203 997 1600