Customer support software built for modern brands

Legacy CRMs were built to manage cases, not customers. You shouldn’t have to pay more for operational solutions and modern communication tools in order to provide quality support. With Kustomer, you don’t have to.

Smart and simple: your all-in-one connected service platform

Where conversations, tickets, data, orders, and customer information are natively stored within the Kustomer platform, enabling elevated and accelerated service.

Effortlessly Scale Support with Code-Free, AI-Powered Chatbots

Streamline your customer journey with Kustomer’s in-house built chatbot, Superbot, powered by the latest generative AI technology delivering personalized experiences and faster resolutions on the most affordable plan in the industry.

Revolutionize Customer Understanding With The Magic of Your Data

Empower agents with a unified customer view across all channels and maximize customer engagement, delivering hyper-personalized service.

Use Data to Your Advantage and Anticipate Your Customers’ Every Need

Confidently deliver proactive assistance to minimize inbound support volume by leveraging robust data to address customer needs before they reach out.

Transform How Customers and Agents Interact

Deliver next-level omnichannel support and empower agents with a 360° view of your customers.

Deliver seamless support around the clock across all digital channels. Leverage AI and historical customer data to orchestrate personalized engagement, automate service interactions, and drive faster resolution.

Automate 40% of Your Conversations Without Compromising Quality

Embrace AI and deflect support volume across your digital channels with automation and knowledge management that helps customers help themselves.

Put the Customer Back in CRM

Manage and contextualize data to deliver hyper-personalized support and drive smarter processes that scale your business (not your headcount).

Legacy CRMs were built to manage cases, not customers. You shouldn’t have to pay more for operational solutions AND modern communication tools in order to provide quality support. With Kustomer, you don’t have to.

Drive Faster Resolution With AI

Improve customer experiences and eliminate time-consuming tasks by pairing human support with automation

Key features

  1. Searches and views
    Enable agents to search, view, and segment customers based on any internal or external data, so they can better manage their time and queue.
  2. Voice & Personalized IVR
    Tailor IVR trees using all of your customer data to deliver a truly personalized experience even before connecting with an agent.
  3. Shortcuts
    Speed up your team of agents by providing pre-defined blocks of text that can be used when responding to customers during a conversation.
  4. Sentiment
    Track your customers’ sentiment to help agents decide how to best prioritize and engage in conversations and provide management a critical metric for overall customer service effectiveness.
  5. Native satisfaction 
    Survey, track, and report customer satisfaction or customer effort across all of your channels using Kustomer’s native surveys and reports.
  6. Context cards
    Help your agents find and take action on relevant customer information without having to switch screens or programs by bringing together data from other systems.
  7. Kustomer chat
    Customize chat for your brand and tailor the Chat Conversational Assistant to speed up response and resolution times by collecting basic customer information for your agents and then auto-routing conversations.
  8. Collaboration
    Invite another agent or someone else in the company to join a conversation. With features like Notes, Following, and @Mentions your team can work together to ensure customers get the service they expect.
  9. Enchanced CRM controls
    Fully manage Kustomer via dynamic object accessibility, user permissioning, and conversation filtering, unlocking platform customization to fit your organization’s needs and secure your data.
  10. Team pulse
    See what agents are working on in real time, and quickly jump to the customers and searches that agents are viewing. Combine with Queues & Routing to access a live dashboard that helps to manage your effectiveness by including agent status, available capacity, and queue assignment.
  11. Reporting & analytics
    Generate reports about your conversations, team performance, and customer base. Dive even deeper into your customers’ needs by adding data from your external systems.
  12. Knowledge base
    Deliver instant resolution and deflect support requests at scale with SEO friendly help centers that can be customized for multiple brands. Create compelling articles and tutorials with rich media support including video, images, PDFs and more, and leverage visual theme builder to easily customize and design the knowledge base experience to match your brand’s unique identity.

<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Kustomer services at your customer’s fingertips.

or get in touch by email [email protected] or +44 0203 997 1600