Start servicing your customers on the channels of their choice
Are you prepared to start communicating with your customers on media channels such as web chat and social media?
Deliver support to your customers over the channels they are asking for, including the telephone, web chat, social media, email and SMS
A Single Conversation
Make it easy for your staff to conduct an individual conversation with each customer, which may involve multiple interactions over multiple channels
Macfarlane’s Contact+ is built upon 25+ years of customer communication experience
Contact+ embodies our unique 3 C’s principles using powerful Conversation Management technology:
Continuity – empower agents with a full interaction history across all channels
Context – relate the current interaction to the overall conversation
Clarity – provide immediate access to previous text and recordings promoting a better-shared understanding
Contact+ has an intuitive and easy-to-use user interface recognised as one of the best in the industry
Increases productivity in an increasingly complex environment
<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Macfarlane’s services at your customer’s fingertips.
or get in touch by email [email protected] or +44 0203 997 1600