We are Replicant
And our mission is to automate contact centers to help companies deliver exceptional customer service.
Automation for contact centers
Replicant’s platform allows consumers to engage in natural conversations across voice, messaging, and other digital channels to resolve their customer support issues, without the wait, 24/7.
A naturally speaking conversation engine
Replicant’s Thinking Machine listens and talks like a human so your customers can too. No more keywords or long menus required.
One engine for automating voice, text, and chat
Deliver a consistent customer experience, in any language, using one shared intent library across all of your support channels.
An LLM layer to resolve more customer issues
Our Large Language Model layer delivers increased resolutions, lower average handle times and faster deployment.
A real-time analytics dashboard
Get visibility into all support conversations and analyze insights from conversation data, success rates, unsupported call flows, CSAT, self-serve script edits, and more.
Out-of-the box and custom integrations
Whether it’s one of the industry-leading CCaaS platforms or a homegrown CRM, we seamlessly integrate to quickly deploy in weeks instead of months or years.
<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Hiya services at your customer’s fingertips.
or get in touch by email [email protected] or +44 0203 997 1600