Our story

Sprinklr began in Ragy Thomas‘ spare bedroom in his house in New Jersey, USA on September 24th, 2009, and officially launched with its first customer on January 15th, 2010. New customers quickly signed up for the revolutionary new service, including Cisco, Microsoft, and Nike. They all loved the Sprinklr vision of a purpose-built platform for managing customer experiences on modern channels, and were reassured by Sprinklr’s enterprise-class security, governance, and privacy.

The way the world communicates has changed.

The rise of modern digital and social channels has transformed the customer journey — creating an infinitely more interactive, immediate, and personalized path. But the world’s largest companies have struggled to adapt to this new reality.

Customer data has grown exponentially. And traditional systems can’t keep up.

2.5 quintillion bytes of unstructured consumer data are created each day on channels that brands don’t own, and can never control. And since point solutions don’t work together, they can’t support seamless customer experiences. The result: chaos.

Customers are now connected. And their expectations have changed.

Consumers now expect a brand experience that flows seamlessly from one channel to the next. One that understands their connections, and delivers instant, personalized attention.

Transform customer data into insights — and insights into action.

Sprinklr Insights is how leading brands become customer-centric — by turning customer data into actionable insights and new business opportunities at scale.

Turn AI-powered listening into a competitive advantage.

Sprinklr gives you a better understanding of feedback on your products and services — plus key insights on your competitors’ offerings and strategies — so you can identify critical market trends and capitalize on unmet customer needs.

Build your business with real-time customer insights.

With our AI engine, you can transform real-time voice of the customer data into actionable insights — and then share it in all formats and on all devices across your entire organization to fuel collaboration and innovation.

Reduce risk and protect your brand.

Sprinklr Insights empowers your team with real-time insights on current events, trending events, and brand crises before they become consequential — so you can make proactive, informed decisions about your owned media strategies and tactics.

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or get in touch by email [email protected] or +44 0203 997 1600