Predictive and generative AI for customer support
Protect your brand experience: Predict and prevent customer escalations. Observe and act on the voice the customer in real time.
At SupportLogic, it’s about more than just making amazing products. It’s about the people and culture that truly makes SupportLogic a special company to work for, and to work with.
Who we are
CEO Krishna Raj Raja was the first support manager hired at VMware India. In the early days of VMware, he had time to read every message sent to support and anticipate where customers may have issues. This focus on proactive support kept customers happy and churn low.
As VMware grew, the number of customers, tickets, and support engineers grew exponentially. He was no longer able to read every support interaction. Because of this, managers became reactive and service levels dropped. In addition to unhappy customers, the product insights and training knowledge that his team used to accumulate were getting lost. These insights were stuck in ticketing systems and data silos.
With these problems in mind, Krishna founded SupportLogic as the first Support Experience platform to automate what he used to do manually: using AI-infused workflows to analyze every customer interaction and spot the cases that need attention, allowing support teams to work proactively and be more efficient.
We are a distributed team across several geographies, passionate about customer support. We are agile, highly collaborative, and customer centric. We believe that technology should adapt to people, not the other way around.
Our values guide not just how we build our products, but how we work together as a team, and with our customers, every day. Our core values set us apart from other companies, but also bind us together as co-workers and partners.
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