Our mission

Modern customer service. Your way.

We want to end bad customer service by empowering enterprises with a modern AI-powered contact center platform to improve customer experiences, increase efficiency, and grow revenue.

We believe modern customer service is the edge your business needs.

Our story

If a journey is defined as moments of great courage, then ours began in 2011 in the most extraordinary way—with a young engineer’s dream and determination to forever change customer experience by putting the customer at the heart of every conversation and interaction. Living in Portugal at the time, Talkdesk founder and CEO Tiago Paiva prototyped a cloud-based solution that was easy to deploy, integrate, and operate. He entered and won a hackathon, got some seed funding, moved to America and Talkdesk was born. We were a global company from day one.

Talkdesk’s journey, like all memorable ones, has been shaped by the hands and ideas of our people, connected through the years and across generations in an endless pursuit of “a better way.” That pursuit guides our vision and values as we challenge the old status quo in order to help our customers, our partners and our employees thrive and grow. Our entrepreneurial spirit is rooted in this passion and dedication to making the impossible, possible.

Our vision

We help companies deliver a better customer experience. We are innovative, creative, and challenge the old status quo in order to help our customers thrive and grow. We have fun shaking up the industry and we’re building a business that’s also a great place to work.

Our sustainability commitment

Our commitment to corporate sustainability is rooted in our company values.

Talkdesk is committed to offsetting our global footprint. In partnership with the Carbon Fund, we’ve planted more than 2,000 trees on behalf of Talkdesk customers! Moving forward, we’ll donate a tree for every new customer each quarter.

AI for every day
Automate customer self-service, empower agents, and illuminate insights with cloud contact center solutions.

AI for Industries
Drive outcomes and exceptional CX with industry-specific solutions for your contact center.

AI for Self-Service
Help customers get the answers they need faster with generative AI-powered self-service options.

AI for Omnichannel Engagement
Deliver exceptional customer service across digital and voice channels with the help of AI.

AI for Workforce Engagement
Use AI to manage, develop, and improve agent experience and efficiency.

AI for Employee Collaboration
Integrate your contact center, phone system, and collaboration tools for seamless internal communication.

AI for Customer Experience Analytics
Discover unknown customer pain points through generative AI-powered analysis and automation.

AI for Low-code customization
Create custom routing, reports, and automation with low-code and no code interfaces.

<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Talkdesk services at your customer’s fingertips.

or get in touch by email [email protected] or +44 0203 997 1600