Xaqt + 186Kloud

Strategic Intelligence for the Modern Contact Centre

Redefining Customer Experience with Data-Driven Precision

At 186Kloud, we proudly partner with Xaqt — a visionary leader in the field of intelligent automation and contact centre transformation. As a strategic vendor partner, Xaqt strengthens our ability to deliver exceptional, future-ready CX solutions to clients across industries. Their platform unifies data, AI, and automation into a single orchestration layer — enabling real-time decision-making and intelligent customer interactions at scale.

Why Xaqt?

Xaqt brings a unique, insight-led approach to transforming contact centre operations. Their solution is not just another analytics tool — it’s a complete Intelligence Infrastructure designed to break down silos and empower organisations to adapt, optimise, and innovate continuously.

Key Benefits:

  • Unified Data Architecture: Integrates across disparate systems including CCaaS platforms (e.g. Genesys, NICE, Amazon Connect), CRMs, and legacy data sources to offer a 360° operational view.

  • AI-Powered Analytics & Automation: Leverages real-time AI models to surface actionable insights, automate workflows, and optimise performance metrics.

  • Agent and Workforce Enablement: Enhances agent performance with contextual intelligence, dynamic guidance, and skill-based routing suggestions.

  • Customer Journey Orchestration: Tracks, analyses and refines end-to-end journeys across all channels, ensuring consistent and personalised experiences.

  • Real-Time Alerts & KPI Monitoring: Proactively identifies issues before they escalate, ensuring operational resilience and improved service levels.

What Sets Xaqt Apart?

Xaqt’s differentiator lies in its innovative Intelligence Fabric — a modern data mesh that continuously learns from operational data to deliver predictive, prescriptive, and even autonomous recommendations. This enables organisations to shift from reactive reporting to proactive strategy execution.

Their platform is:

  • Cloud-native and vendor-agnostic, working seamlessly across hybrid environments.

  • Infinitely extensible via APIs and custom data pipelines.

  • Built for scale — serving both mid-size enterprises and large-scale contact centres.

With Xaqt, your business is equipped not only with tools but with the intelligence and foresight to evolve in a rapidly changing CX landscape.

A Strategic Partnership for Long-Term Success

As part of 186Kloud’s curated ecosystem of supplier-partners, Xaqt plays a central role in helping our clients deliver measurable improvements in customer satisfaction, cost efficiency, and agent productivity. Together, we bring a unique blend of strategic consultancy and intelligent platform capability that delivers tangible transformation outcomes.

Whether you’re reimagining your contact centre architecture or looking to unlock hidden performance opportunities, Xaqt provides the insights and agility to make it happen — and 186Kloud ensures it’s delivered with excellence.

<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Xaqt’s services at your customer’s fingertips.

or get in touch by email [email protected] or +44 0203 997 1600