
Start servicing your customers on the channels of their choice
Are you prepared to start communicating with your customers on media channels such as web chat and social media?
Multi-channel Media
Deliver support to your customers over the channels they are asking for, including the telephone, web chat, social media, email and SMS
A Single Conversation
Make it easy for your staff to conduct an individual conversation with each customer, which may involve multiple interactions over multiple channels
Omni-channel Service
Macfarlane’s Contact+ is built upon 25+ years of customer communication experience
Contact+ embodies our unique 3 C’s principles using powerful Conversation Management technology:
Continuity – empower agents with a full interaction history across all channels
Context – relate the current interaction to the overall conversation
Clarity – provide immediate access to previous text and recordings promoting a better-shared understanding
Contact+ has an intuitive and easy-to-use user interface recognised as one of the best in the industry
Increases productivity in an increasingly complex environment
<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Macfarlane’s services at your customer’s fingertips.
or get in touch by email [email protected] or +44 0203 997 1600