Unlike any other voice or chat solution, ever
Some contact centers use primed-to-fail AI bots and machine learning. Others rely entirely on expensive agent training. XSELL Technologies’ AI-powered agent assist coaching solution is a hybrid model that adopts the best of each into a solution that exceeds your expectations. How? By delivering customer-proven, AI-powered adaptive coaching — all in real-time.
Every company’s customers have their own unique needs and expectations. And every top performing agent has their own success strategies. That’s why XSELL gathers tens of thousands of your archived interactions to use in formulating and tailoring our real-time coaching strategies.
We use AI and data science to identify the top performing tactics, actions, and strategies developed by your best agents in critical moments of opportunity. Then, we filter the resulting conversational intelligence into highly repeatable strategies in the form of conversational maps, capturing every possible path a customer interaction may take.
In its purest form, AI never feels like a real person. It struggles with context, hyperbole, sarcasm, and subtlety. The XSELL team engages real people early in the mapping process to bring authenticity, empathy, and expertise into our real-time coaching tool.
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