AI-infused solutions powering exceptional experiences
What happens when you combine your contact center technology with Playvox’s real-time AI-infused forecasting and experience insights? More precise staffing. Higher quality interactions. KPIs that keep clients coming back.
Power up your Salesforce or Zendesk investment
Our deep integration with Salesforce and Zendesk delivers real-time AI-infused forecasting and experience insights within your agents’ familiar CRM console
Engage with technology and a team that puts people first
Our “people-first” mindset drives everything we do — from the user-focused solutions we build, to the customer experience outcomes we help you achieve, to our genuine culture of care
Be ready for whatever comes next
Only Playvox has the technical vision and close partnerships with industry tech leaders to help you master the complexities of digital customer service channels now and in the future. We enable you to step into AI and prove out the technology before embarking on massive change management or significant investments.
Forecast staffing precisely without sacrificing service
Playvox WFM helps you reduce staffing costs and improve service levels with smarter, simpler forecasting, scheduling, and reporting — all with the real-time insights that allows you to adjust as your business changes.
Leverage AI and automation to simplify scoring and automate coaching feedback to create stronger experiences
Forget spreadsheets and manual procedures. Easily infuse AI into the scoring and feedback process to surface problems quickly and take the right action faster.
Track the KPIs that matter most
Keep your customers coming back by ensuring you’re tracking metrics that help you meet their needs – and your short-and long-term financial goals
Culture-forward, digital-first, cloud-native, agent-centric
- At Playvox, we know that exceptional employee engagement produces extraordinary customer experiences, and we love creating software that helps our customers unlock the full potential in every employee and interaction.
- Playvox powers the world’s fastest-growing brands and proudly serves expanding digital experience (DX) pioneers such as Noom, NuBank, StitchFix, Twitter and Zendesk.
- Our agent-empowering products live seamlessly in the modern support operations ecosystem with software like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.
- We believe customer service agents deserve the right software to deliver exceptional customer experiences. When agents have great tools, they become more satisfied brand ambassadors who deliver extraordinary customer experiences. With better customer experiences, customer loyalty improves, net promoter scores improve, and customer lifetime value increases. And that improves the bottom line.
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